Privacy Policy

Last updated: April 24, 2025

Quality Care Global LLC ("QCG," "we," "us," or "our") and its affiliates have developed this Privacy Policy ("Policy") to inform users ("you," "your," or "yourself") of www.qualitycareglobal.com ("Site") about how we collect, use, disclose, and protect your personal information. This Policy applies to all individuals who access or use the Site, whether as a visitor, registered user, or healthcare provider, and governs personal information collected through the Site or via electronic communications such as email or text messages. By accessing or using the Site, you consent to the practices described herein.

This Policy does not cover terms of use, which are addressed in a separate document.

Additionally, any content you voluntarily contribute to the Site (e.g., reviews, comments, or profile modifications) may become publicly accessible and is not governed by this Policy as personal information.

1. Information We Collect

We collect personal information that you voluntarily provide or that we automatically gather when you interact with the Site. "Personal information" refers to data that identifies or can reasonably be linked to an individual, excluding de-identified, aggregated, or publicly available data. For clarity, we do not collect medical information, such as health records, conditions, or treatment details.

A. Information You Provide

  • Registration: When you register for an account, we collect your full name and email address. For single sign-on (SSO) users, we collect only your email address and full name; passwords are managed by you and not stored by us.
  • Blog Subscriptions: If you subscribe to receive blog post updates, we collect your email address to send notifications about new content.
  • Matcher Functionality: When you use the matcher functionality to request a callback, we collect contact details (e.g., email address or phone number) necessary to facilitate the callback.
  • Other Interactions: Additional personal information (e.g., address or telephone number) may be collected if you provide it through forms, inquiries, or account updates We may also collect limited health-related responses if you complete an optional survey, but we do not request or store detailed medical information such as health conditions or records.

B. Information Automatically Collected

  • Technical Data: We collect your IP address, device type, operating system, and browser information to enhance Site functionality, ensure security, and deliver relevant content based on your location.
  • Cookies and Similar Technologies: We use cookies and similar technologies to improve your experience. See Section 7 for details.

C. Information from Third Parties

We may receive personal information about you from third parties (e.g., healthcare providers) and combine it with data we collect. Such combined data is treated as personal information under this Policy. This does not include medical information.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide and maintain the Site, process registrations, send blog updates, and facilitate callbacks via the matcher functionality. Limited health-related data from optional surveys may be used to refine callback recommendations and, with your consent, shared with your selected healthcare provider to assist in service coordination.
  • Communication: To respond to your inquiries and notify you of Site-related updates or changes.
  • Marketing: For blog subscribers or matcher users, we may use your email address or phone number for in-house marketing purposes, such as promoting our services or analyzing trends. We do not share your information with third parties for their marketing purposes.
  • Improvement and Security: To enhance Site functionality, analyze usage, and protect against unauthorized access or fraudulent activity.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.

3. Disclosure of Your Information

We do not share your personal information with third parties for their marketing or advertising purposes unless we obtain your explicit consent or are required by law. Disclosures occur only under the following circumstances:

  • Healthcare Providers: With your explicit consent (e.g., via form submission), we may share limited health-related data from optional surveys and contact details with the healthcare provider you select to coordinate your inquiry or service. This data is shared solely for this purpose and not for marketing by the provider.
  • Email Delivery: We may share your email address with trusted email service providers solely to send emails on our behalf, such as blog updates or callback confirmations. No additional personal information is disclosed, and these providers are restricted to using the email address only for this purpose.
  • Legal Requirements: We may disclose information if compelled by law, court order, or government request, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality safeguards.

Information collected via SSO, blog subscriptions, or the matcher functionality is not shared externally for marketing purposes and is used solely by QCG as described in Section 2.

4. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request confirmation of whether we process your data and obtain a copy of it.
  • Correction: Request updates or corrections to inaccurate information.
  • Deletion: Request removal of your personal information, subject to legal retention obligations.
  • Restriction: Request that we limit the processing of your data.
  • Opt-Out: Withdraw consent for marketing communications or request that we not sell or share your data (where applicable).

To exercise these rights, contact us at the details provided in Section 9. We may require proof of identity to process your request and will respond within the timeframes mandated by applicable law (e.g., 30 days under GDPR, 45 days under CCPA).

5. Data Security

We implement reasonable physical, technical, and organizational safeguards to protect your personal information from unauthorized access, alteration, or destruction. Examples include:

  • Strong password requirements and email verification (via OTP) during registration.
  • Encryption and secure transmission protocols where feasible.

However, no online system is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security against breaches or cyberattacks. You are responsible for maintaining the confidentiality of your account credentials.

6. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons) to enhance Site functionality, authenticate users, and analyze performance. These tools collect technical data such as your IP address and browsing behavior.

  • Types of Cookies: Strictly Necessary: Essential for Site operation and security. Performance: Measure Site usage and improve functionality. Functionality: Remember your preferences for a personalized experience.
  • Control Options: You may disable cookies via your browser settings, though this may limit Site functionality. For more details, refer to our separate Cookie Policy.

7. Updates to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Site with the revised Effective Date. We will notify you of material changes via email or a prominent Site notice where required by law. Your continued use of the Site after the Effective Date constitutes acceptance of the updated Policy.

8. International Users

The Site is operated from the United States and governed by U.S. federal and state laws. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to this transfer and processing.

9. Contact Information

For questions, concerns, or to exercise your rights under this Policy, contact us at:

Quality Care Global LLC

3 Columbus Circle

New York, NY 10019

U.S.A.

Email: [email protected]

10. Washington Consumer Health Data Privacy Policy

This section applies to residents of Washington or individuals whose personal information is collected in Washington, pursuant to the Washington My Health My Data Act (MHMDA). "Consumer health data" under MHMDA is defined as personal information linked or reasonably linkable to a consumer that identifies their past, present, or future physical or mental health status.

A. Collection of Consumer Health Data

QCG collects limited consumer health data through optional surveys related to specific services.

We do not collect detailed medical records, health conditions, or other identifiable health information beyond these minimal surveys with categorical responses. This data is collected only when you voluntarily complete such a survey as part of the matcher functionality.

B. Sources of Consumer Health Data

We collect this limited consumer health data directly from you when you submit survey responses via the Site.

C. Use of Consumer Health Data

We use this limited consumer health data to:

  • Facilitate personalized callback recommendations as part of the matcher functionality.
  • Share with your selected healthcare provider, only with your explicit consent via form -submission, to coordinate your inquiry or service.
  • Conduct in-house marketing analysis to improve our services (e.g., understanding demand trends).

This data is not used for any other purpose and is not linked to detailed medical profiles.

D. Disclosure of Consumer Health Data

We do not share this limited consumer health data with third parties for marketing or advertising purposes without your explicit consent. Disclosures are restricted to:

  • Healthcare Providers: With your consent (e.g., via form submission), we may share this data and contact details with your selected healthcare provider to assist in service coordination.
  • Email Delivery: Your email address (but not health-related data) may be shared with email service providers solely to send confirmation emails, as described in Section 3.
  • Legal Requirements: As noted in Section 3, we may disclose data if required by law.
  • Business Transfers: As noted in Section 3, data may be transferred in a business transaction.

E. Your Rights Under MHMDA

As a Washington resident, you have the following rights regarding your consumer health data:

  • Access: Confirm whether we collect your consumer health data and request a copy.
  • Deletion: Request removal of your consumer health data.
  • Withdraw Consent: Revoke authorization for its collection, use, or sharing with providers.

To exercise these rights, contact us at the details in Section 9. We may require proof of identity and will respond within 45 days, as mandated by MHMDA. These rights apply only to the limited consumer health data described in Section 10.A, with other personal information rights covered in Section 4.

F. Compliance Statement

We comply with MHMDA by collecting only minimal consumer health data necessary for our matcher functionality, limiting its use to in-house purposes and consented provider sharing, and restricting external disclosures beyond email delivery needs. Should our practices expand to include additional health data, we will update this Policy with full disclosures as required by MHMDA Section 4.