What’s the response time for inquiries?
At Quality Care Global (QCG), we prioritize quick responses to keep your healthcare journey moving smoothly. Whether you’re requesting a callback, submitting a contact form, or messaging a provider, our 24/7 support team and providers aim to reply promptly. Here’s what to expect when you reach out.
Types of inquiries
You can connect with QCG or providers in these ways:
- Callback requests: Request a call via the “Match Me Now” button, ideal for provider recommendations or general support.
- Contact form submissions: Send detailed questions through our online form for support-related inquiries.
- Provider messages: Communicate directly with providers (requires a patient account) for treatment or consultation questions.
Response time expectations
We strive to respond quickly to meet your needs:
- Callback requests: A QCG representative typically calls within 24 hours, often faster for urgent requests, after you submit via qualitycareglobal.com.
- Contact form submissions: Expect a reply within 24 hours, usually sooner for urgent inquiries, after submitting at qualitycareglobal.com/contact.
- Provider messages: Providers generally respond within 1–2 business days, with replies sent to your QCG account.
How to make an inquiry
No account is needed for support inquiries:
- Request a callback: Visit qualitycareglobal.com, click “Match Me Now,” and enter your name, email, and phone number.
- Submit a contact form: Go to qualitycareglobal.com/contact and provide your name, email, phone number, and message.
- Message a provider: Create an account at qualitycareglobal.com/register, sign in at qualitycareglobal.com/login, and use secure messaging to contact providers.
Tips for faster responses
- Include details: Provide specific information (e.g., medical needs, provider name, or technical issues) to help us or providers reply effectively.
- Mark urgent inquiries: Note “urgent” in your contact form for time-sensitive issues.
- Monitor your account: If messaging providers, check your QCG inbox for responses.
- Check your email: Look for confirmation emails or replies, including in your spam folder.
Why we prioritize speed
Timely responses help you plan your care with confidence. Our 24/7 support team is dedicated to answering your questions, while providers reply quickly to keep your treatment on track.
Need assistance? Contact us or request a callback today to get answers fast!