Got a question?

Search below or pick your path — patients or providers — we’ve got you covered.

How do I contact support?

At Quality Care Global (QCG), our 24/7 support team is ready to assist with any questions, from finding providers to navigating the platform. Whether you’re new or planning care, contacting support is simple. Here’s how to reach us.

Ways to contact support

You can connect with our support team without an account:

  • Callback request: Request a call from a QCG representative, ideal for fast provider recommendations or general support.
  • Contact form: Send a detailed message to our team through our online form.

If you have a patient account, you can message providers directly for care-related questions.

Requesting a callback

Get a call from our team to discuss your needs:

  1. Visit qualitycareglobal.com.
  2. Click the “Match Me Now” button on the landing page.
  3. Enter your:
    • Name
    • Email address
    • Phone number
  4. Submit the form, and a QCG representative will call you within 24 hours, often sooner for urgent requests.

The callback is designed to fast-track provider recommendations but can also be used for other support questions.

Using the contact form

For detailed inquiries, use our contact form:

  1. Go to qualitycareglobal.com/contact.
  2. Fill out the form with your:
    • Name
    • Email address
    • Phone number
    • Message (explain your question or issue)
  3. Submit the form and receive a confirmation email.
  4. Expect a response within 24 hours, typically faster for urgent inquiries.

Messaging providers

To communicate with providers (not QCG support):

  1. Create a free account at qualitycareglobal.com/register.
  2. Use secure messaging to ask providers about treatments or consultations.
  3. Providers usually respond within 1–2 business days, with replies in your QCG account.

When to contact support

Reach out to our team for help with:

  • Finding or selecting providers
  • Understanding QCG’s platform
  • Scheduling virtual consultations (see our virtual consultations guide)
  • Arranging travel or visa assistance
  • Resolving technical or account issues

For treatment-specific questions, message providers through your account.

Tips for quick support

  • Be specific: Share clear details (e.g., medical needs or technical issues) in your contact form.
  • Mark urgent issues: Note “urgent” in your contact form for time-sensitive concerns.
  • Check your email: Look for confirmation emails or responses, including in your spam folder.

Why we’re here for you

Our 24/7 support team ensures you have the guidance you need for a seamless healthcare journey. We’re always a call or message away.

Have a question? Contact us now or request a callback to get started!