Help center

Here you can find our most frequently asked questions and answers.

Frequently Asked Questions

What is Quality Care Global?

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Quality Care Global is a rapidly expanding network consisting of the screened, accredited doctors, clinics and hospitals in the world. Find the perfect health care provider to suit your budget and medical needs, obtain treatment abroad with confidence.

How do I get started with Quality Care Global?

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To get started, simply visit our website and fill out the online inquiry form. Provide us with your contact information, medical condition, preferred destination, and any additional requirements. Our team will promptly review your request and get in touch with you to discuss your options.

How do you select hospitals and medical facilities for your network?

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We carefully evaluate and select hospitals and medical facilities based on factors such as accreditation, quality of care, success rates, patient feedback, and the expertise of the medical staff. We aim to partner with institutions that have a strong reputation for providing excellent care and maintaining high standards of patient safety.

Can you help with the visa application process?

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No, however once your hospital booking is confirmed, we can guide you through the necessary steps for your visa application.

How much does it cost to use Quality Care Global services?

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At Quality Care Global, our priority is connecting you with top-notch health care providers worldwide. We don't charge you anything for using our platform and services. You will only pay directly to the health care provider for your medical treatment. We believe in transparency and keeping the patient's best interest at the forefront.

Are there any hidden fees or additional charges?

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Health Care Providers will inform you of any costs upfront. However, it's important to note that your final medical bill will be determined by the hospital and may include additional charges for services such as diagnostic tests, medications, and post-operative care.

Can you help with travel arrangements and accommodations?

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No, we don't assist with travel and accommodations. However, many of our health care providers have partnerships with local travel agencies and accommodations. You might consider inquiring with the health care providers directly about their associated travel partners.

Can I bring a companion or family member with me?

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Absolutely! We understand the importance of having a support system during medical treatments. Providers can assist you in making arrangements for your companion, including accommodations and visa applications.

How do I make a payment?

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We provide consultation assistance under partner agreements with the clinics. You only make a payment in the hospital where you've received care.

What happens if I need to cancel or reschedule my appointment?

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We understand that plans can change, and we will do our best to accommodate any changes you need to make. Please contact us as soon as possible if you need to cancel or reschedule your appointment, and we will discuss your options based on the hospital's cancellation policy.

Is my personal information safe with Quality Care Global?

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Your privacy is our top priority. We adhere to strict data protection regulations and will not share your personal information with any third parties without your consent. For more information, please review our privacy policy.

How can I contact Quality Care Global if I have further questions?

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We are here to help! You can reach us by email, or through the contact form on our website. Our dedicated customer support team is available to assist you with any questions or concerns you may have.

How long does it take to receive a response after submitting my inquiry?

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We strive to respond to all inquiries within 24 to 48 hours. Our team will carefully review your request and get in touch with you as soon as possible to discuss your options and provide you with a personalized recommendation.

Do you provide language assistance for non-English speakers?

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Yes, we offer language assistance for non-English speakers. Our team includes multilingual support staff and, if needed, we can arrange for a professional medical interpreter to ensure clear communication between you and the medical staff at the hospital.

Can I choose my doctor or specialist?

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Yes, you can choose your preferred doctor or specialist from our network of hospitals. We will provide you with information on the expertise and experience of our affiliated medical professionals to help you make an informed decision.

How do I obtain medical records and reports after my treatment?

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We can assist you in obtaining your medical records and reports from the hospital. Once your treatment is complete, we will coordinate with the hospital staff to ensure that you receive all necessary documents, either in hard copy or digital format.

Can you help me find post-operative care and rehabilitation services?

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Yes, we can help you find appropriate post-operative care and rehabilitation services, either in the country where you received your treatment or back in your home country. Our team will work with you to identify the best options based on your individual needs and preferences.

What if I experience complications or require follow-up care after returning home?

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We are committed to ensuring your well-being throughout the entire process, including after you return home. If you experience any complications or require follow-up care, please contact us immediately. We will coordinate with the treating hospital and your local health care providers to ensure you receive the necessary care and support.

Are the hospitals in your network accredited and recognized internationally?

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Yes, the hospitals in our network are accredited by internationally recognized organizations such as Joint Commission International (JCI), International Organization for Standardization (ISO), and other relevant health care accreditation bodies. We partner with institutions that maintain high standards of patient safety, quality of care, and medical expertise.

How do you ensure the quality of treatment at the hospitals in your network?

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We continuously monitor and evaluate the quality of care provided by the hospitals in our network. Our team conducts regular assessments, reviewing patient feedback, success rates, and overall performance to ensure that our partners maintain the highest standards of care.

Can you help me estimate the cost of my medical treatment abroad?

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Yes, we can provide you with a cost estimate for your medical treatment based on the information you provide in your inquiry. This estimate will include the costs of hospital services, doctor's fees, and any additional services you may require, such as diagnostic tests or post-operative care.

Will my insurance cover the cost of medical treatment abroad?

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Coverage for medical treatment abroad depends on your individual insurance policy. We recommend that you contact your insurance provider to determine your coverage for international medical care. If needed, we can assist you in obtaining any necessary documentation to support your insurance claim.

Can I receive multiple treatment quotes from different hospitals?

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Yes, we can provide you with multiple treatment quotes from different hospitals within our network. This will allow you to compare options and make an informed decision based on factors such as cost, location, and the expertise of the medical staff.

Do you offer any guarantees on the success of the medical treatment?

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While we cannot guarantee the outcome of any medical treatment, we are committed to connecting you with hospitals and medical professionals with a proven track record of success in their respective fields. We will provide you with all the necessary information to help you make an informed decision about your care.

Can't find what you are looking for?

Whether you're searching for a specific specialist, need assistance, or simply have a question that's been on your mind, our team is dedicated to providing you with the support you need.

Contact us